We are currently experiencing an unprecedented surge in demand for our products, which is impacting the following operations:

  1. Dispatch Time: Due to the significantly high volume of daily orders, we are facing challenges in dispatching orders within our preferred timeframes of same day or next day. At present, our average dispatch time ranges from 3 to 4 working days after receiving your order.

  2. Email Response Time: Our usual response time to emails is between 4 to 12 hours. However, we are currently unable to meet this timeframe. We are committed to replying to all emails within 3 to 4 working days.

  3. Phone Calls: Typically, we strive to answer phone calls within 3 rings. However, due to our entire team being actively involved in packing customer orders, we are unable to meet this target at the moment.

We want to assure you are in good hands, and we will dispatch your order at the earliest opportunity. We are implementing measures to restore our services to normal levels. To address the delays in order dispatch and improve responsiveness to customer support queries, we are actively hiring new team members. If your query is not urgent, we kindly ask for your patience. However, if your query is extremely urgent, please feel free to email or call us.

Thank you for your understanding and support.

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You’re not going to experience a long phone menu when you call us. Your email isn’t going to be “lost” in our inbox. We are a small business, so we try harder to please our customers! We are fanatical about customer service and strive to provide the best customer care possible with every contact. 


Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. A full list of contact options can be found below.

  • Contact Customer Support – Question about our products or your order? Then call us for free on 01273 604035
  • Contact Form - Complete the form below and we’ll respond as quickly as we can (usually within 4 hours):
  • Write to Us -  Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QN
Wellgard is a trading name of Bayagan Group Ltd. Registered office: The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Registered in England and Wales: Company number 10271296. Registered VAT number 248023422.

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