We are currently experiencing an unprecedented surge in demand for our products, which is impacting the following operations:

1. Dispatch Time: Due to the significantly high volume of daily orders, we are facing challenges in dispatching orders within our preferred timeframes of same day or next day. At present, our average dispatch time ranges from 3 to 4 working days after receiving your order.

2. Email Response Time: Our usual response time to emails is between 4 to 12 hours. However, we are currently unable to meet this timeframe. We are committed to replying to all emails within 3 to 4 working days.

3. Phone Calls: Typically, we strive to answer phone calls within 3 rings. However, due to our entire team being actively involved in packing customer orders, we are unable to meet this target at the moment.

We want to assure you are in good hands, and we will dispatch your order at the earliest opportunity. We are implementing measures to restore our services to normal levels. To address the delays in order dispatch and improve responsiveness to customer support queries, we are actively hiring new team members. If your query is not urgent, we kindly ask for your patience. However, if your query is extremely urgent, please feel free to email or call us.

Thank you for your understanding and support.